THE ROLE

We are currently recruiting for casual Tour Group Specialists to join our team at the Brisbane International Airport to support our PRC Tour Group customers. You will be working in a high volume, fast paced environment and will need to deliver energy and enthusiasm on every single customer interaction, be passionate about people and achieving team targets. To be successful in for this role, you must possess the following: Experience of providing exceptional customer service. Ability to communicate fluently in English,Mandarin and Cantonese. Proven, track record of achieving successful sales, in a high volume, fast paced environment. A reasonable level of physical fitness, as manual handling/heavy lifting will be involved. Ability to be punctual. Knowledge and experience of retail/customer service operations. Strong numerical ability. A strong sense of urgency at all times. Proactive approach to all work tasks. Ability to manage various competing priorities and ability to assess and resolve basic problems. Ability to work well and effectively as part of a team. Strong interpersonal skills, including verbal communication. Uniform, car parking and an ASIC will be provided to the successful applicants. Please note that all Lotte Duty Free employees go through a Customs and Police Clearance process. Flexibility with hours of work is important as our stores are open 22 hours, 7 days per week. It is essential to have your own form of reliable transport due to the early/late hours of work.

Please send resume to: xwang@lottedfs.co.kr